Excalibur is an online subscription service for digital content platforms. If you recently subscribed to one of the content platforms we manage, your credit card statement will show an Excalibur charge.
Every digital content platform we work with offers their unique subscription package. Many of these content platforms may offer a print edition to local subscribers as well as online subscriptions, for articles you read online. Content platforms such as publications, may also offer an e-Edition (a PDF replica version of the paper), an app based reader or a mobile versions of the newspaper.
While Excalibur always will handle the full web version of the paper, our service and solution offerings are constantly expanding. Some publications may manage their own e-Editions, app based readers and/or mobile versions. Please check your records (confirmation emails, billing, etc.) if you have purchased or have subscribed to these versions of the paper through Excalibur. If you subscribed to any of these services through the newspaper, app market places, or another service provider, Excalibur may not be able to answer your billing questions or make changes to your account.
If you have not previously used Excalibur to access your content, you will be prompted to create an account in order to subscribe to these content platforms. To create an Excalibur account follow these steps
Why Am I Being Asked To Sign Into My Excalibur Account Again?
You will be asked to sign in again if you have changed computers or internet browsers.
Can I Log In On Multiple Devices?
With Excalibur you can log in on your desktop, laptop, iPad and other devices. Remember when accessing online content on a new device you may be asked to log in again with the email address and password you created when you initially subscribed.
To reset your password follow these steps
To change your password follow these steps
To update the email address associated with your Excalibur account follow these steps
To update your payment information follow these steps
Why is “Excalibur” Listed on My Credit Card Statement?
Excalibur is an online subscription service for content platforms. If you recently subscribed to an online news website or your subscription has renewed your statement will show an Excalibur charge.
For billing inquiries please contact your publication for assistance.
To cancel an online subscription through Excalibur follow these steps
To convert to a different online subscription please contact your publication for assistance.
Why Have I Been Asked to Verify or Update My Print Subscription Address?
Some content platforms and publications offer discounts for purchasing a combined print and online subscription. In order to grant customers discounted online access, it is necessary to confirm that you are an active print subscriber. We do this by matching the home delivery information submitted to us when you subscribe online with the home delivery information your content platform has on file. If you have received a notification from Excalibur concerning any trouble in this matching process, please verify or update your print subscription information.
For assistance with your print subscription contact the publication directly.